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Christmas Opening 2016

Please note that SanTranslate (UK and Malaysia) offices will be closed between 23 December 2016 and 8 January 2017.  If you place any orders during such period, the delivery time will be calculated based on our first working day, which is on 9 January 2017.

We apologize for any inconvenience caused.

Thank you for your cooperation and understanding!

Merry Christmas and a Happy New Year!

 

By | December 19th, 2016|Blog|0 Comments

SanTranslate Passes ISO-9001:2015 assessment!

The world’s leading quality management standard!

We are very proud to announce that following the rigorous external inspection of our translation business in August this year, SanTranslate has successfully passed the ISO 9001:2015 assessment with zero nonconformities!

SanTranslate is a fully ISO 9001 certified translation company with our headquarters in Nottingham, and offices in London and Malaysia. For the past 15 years, we have been delivering high quality translation services to businesses and individual clients across the world, in over 180 different languages.

Successfully upgrading to ISO 9001 means we will not need to renew our licence until 2026, with an annual inspection, of course. We will continue to retain our quality, and we will use this as an opportunity to better our translation services on an ongoing basis.

The assessor was very impressed with the unconventional nature of our translation business, and the integrity with which it is conducted. One key point highlighted during the ISO audit was the extremely low rate of client complaints SanTranslate has received since the translation business was launched back in 2001. Although we aim for no complaints at all, we have less than 1% filing cases per annum.

This is a fantastic achievement, and a reflection of the ongoing dedication and commitment from every member of our translation business including our typists, translators, editors, proofreaders, CMS entry personnel, project managers and management, in delivering high quality services consistently.

The assessor was very impressed with the unconventional nature of our translation business, and the integrity with which it is conducted.

What is ISO and why is it important for our translation business?

ISO, or the International Organization for Standardization, is a global standardisation organisation that provides a framework to certify quality management procedures.

This is essential for our translation business, as conforming to International Standards means our clients can have confidence that our translation services are reliable, efficient, well managed, of a high quality and that we will deliver exactly as what we promised.

It can also help us to identify new business opportunities and tap into new markets.

The ISO 9001:2015 focuses on seven quality management principles within the translation business, these are:

  1. Customer focus.
  2. Leadership.
  3. Engagement of people
  4. Process approach
  5. Improvement
  6. Evidence-based decision making
  7. Relationship management

The ISO 9001:2015 audit in basic terms examines whether the management system is in compliance with the relevant ISO standard, that quality objectives are set and met for the business, any problems within the management system are recognised and met, whether customer needs are consistently met or exceeded, how customer complaints are received and handled, statutory and regulatory requirements are met etc.

Successfully meeting all the requirements of the ISO 9001:2015 means SanTranslate is recognised as a world class translation service provider, committed to following our simple motto ‘Nothing is more important to us than to provide you with the best possible translation service’.

By | October 10th, 2016|Blog|0 Comments

SanTranslate Launched New Translation Office in Sunway Pinnacle

We are delighted to share with you the exciting news of the opening of our New Office, in Sunway Pinnacle, Malaysia. This is following on from the huge success of our translation office launched in South East Asia earlier this year.

Our New Office, whilst still managed under the wings of our existing team, will operate as an independent and distinct division of SanTranslate. Keeping in mind the business needs of our Malaysia, Singapore, and Asia-based clients, we will be focusing on the main languages favoured in this region such as ChineseArabicMalay, Indonesian, JapaneseKorean and English. At SanTranslate, we serve over 180 languages and clients can simply log onto our website for a quick translation quotation.

Our Sunway office has already secured some very high profile  projects. One translation project, is with one of Malaysia’s largest property and construction developers - The Sunway Group. Another is with Bitcoin, the world’s largest virtual currency  network, allowing fully digital transfer of payments for individuals and businesses.

We are extremely pleased with SanTranslate’s progress in recent years.  We will continue to strive for the highest quality of translation service and commitment our clients deserve, and that we expect of ourselves.
By | October 3rd, 2016|Blog|0 Comments
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