The Mountain View Hospital in Madras, Oregon, USA has introduced a new remote video interpreting system that patients can use during their stay at the hospital. The system gives the hospital staff and patients access to interpreters in more than 300 languages, including sign language. The link between the hospital and the interpreters is through a web video conferencing system and allows real-time communication between the parties involved.
It is very stressful for patients when they enter a hospital. Providing a system that allows patients to communicate in their native language is a big step forward in helping the patient to be as comfortable as possible during their stay.
The system in use at Mountain View Hospital is not only for doctors as Amber White, the financial advisor for the hospital, relates: “It’s not just for medical care. We use it daily to help patients understand their bills and what financial options are available to them.”