At SanTranslate we are dedicated to finding ways to improve our customer service. This means that, not only do we have procedures in place to communicate clearly at all stages of a translation or interpretation project, our back room processes are also geared towards ensuring that the service our clients’ experience is second to none. We’re thrilled to be one of the very few Nottingham based translation companies to have achieved this standard.
We also benchmark ourselves against other translation and interpretation providers so that we can learn from what they do right – and sometimes from what they do wrong.
It’s important to us – and to our clients – that the service we provide is not just good but that it is consistently good. We want our clients to know that we’ll look after them every step of the way throughout a translation project, time and time again. Which is why we’re delighted to say that the effort we’ve put into developing customer-focused systems has resulted in SanTranslate being awarded ISO9001 certification. This process can take a long time to go through so we were thrilled to achieve the accreditation in just one month.
ISO9001 is a standard that is a quality management standard achieved by just 5% of UK businesses and we’re proud to have achieved our certification at our first application. ISO9001 accreditation does not assess how customer-friendly our process are – it’s our job to care about that and to take client feedback on board – but it does thoroughly test that we stick to our procedures consistently, and that’s what’s important to us and to you.